BBB Customer Reviews allow customers to share with BBB and the public their opinion – good or bad – about companies with which they had a marketplace interaction. Unlike most review sites, BBB requires customers to provide their name and shares this information with the business to confirm the interaction and prompt a response. This, and other measures, help maintain the integrity of BBB’s Customer Reviews by reducing the incidence of fake reviews. Customer Reviews are not used in the calculation of BBB Ratings.&nbsp;
<a href="https://www.bbb.org/all/customer-reviews" target="_blank">Learn more about BBB Customer Reviews.</a>&nbsp;&nbsp;&nbsp;
<a href="https://www.bbb.org/boston/public/insights/faq/?v=Complaint-Business" target="_blank">Learn more about complaints here.</a>

BBB Customer Reviews allow customers to share with BBB and the public their opinion – good or bad – about companies with which they had a marketplace interaction. Unlike most review sites, BBB requires customers to provide their name and shares this information with the business to confirm the interaction and prompt a response. This, and other measures, help maintain the integrity of BBB’s Customer Reviews by reducing the incidence of fake reviews. Customer Reviews are not used in the calculation of BBB Ratings. 
Learn more about BBB Customer Reviews.   
Learn more about complaints here.

Are BBB reviews the same as BBB complaints?

The customer isn’t a customer of mine, how can I remove the review?

How can I get more positive Customer Reviews?

Are paid customer reviews legal? Do paid reviews violate BBB policy?

How do I install the Customer Review Web App to my Phone or Tablet?

About Customer Reviews

How long does a Customer Review remain on my Business Profile for?

The Customer Review appears slanderous, I want it removed.

How long does it take for a Customer  Review to be published?

How do I find my device key?

Customer Reviews for Business