Help CenterBBB's complaint process is free, and a great alternative to small claims court, or other types of dispute resolution. BBB's complaint process seeks to facilitate communication between a business and its customer, in the hopes of achieving some kind of mutually agreeable resolution
BBB's role in the process is as the facilitator of the communication. When a complaint is processed, it is sent to the business. The business has thirty (30) calendar days to respond. When the response is received, it is entered into BBB's complaint management system.
A letter is sent via mail or email to the customer documenting the business's response. A letter is also sent to the business confirming the response has been received.
Both the customer and business have an opportunity for two responses. BBB then evaluates the information presented and closes the complaint appropriately.
Please note:
When you get an email from BBB regarding your complaint, that it is the latest and most up to date information available on your complaint; BBB personnel do not possess any further details. When there's an update BBB will immediately email you.