<p>BBB handles disputes that relate to marketplace issues experienced with the services or products a business provides. The complaint must meet our <a href="https://www.bbb.org/process-of-complaints-and-reviews/national-complaint-acceptance-guidelines" target="_blank">acceptance guidelines</a>. BBB contacts the business and requests a response. </p>


BBB handles disputes that relate to marketplace issues experienced with the services or products a business provides. The complaint must meet our acceptance guidelines. BBB contacts the business and requests a response. 

Tell me, what is a BBB Complaint?

Are BBB Customer Reviews the same as BBB complaints?

How does the complaint process work?

What tone should I convey in my response?

Are there any complaints BBB cannot accept?

How do I file a complaint on a business with BBB?

Can BBB mandate a resolution to a complaint?

How do I find out the status of my complaint?

How will my complaint closed?

Complaints for Customers