<ul>
<li>Only the original consumer who had a marketplace interaction with a business, can file a BBB review.  Money need not have changed hands. The only exception is for incapacitated consumers who are unable to file a BBB customer review themselves.</li>
<li>BBB does not accept incentivized customer reviews. This includes, but is not limited to, situations where a consumer may receive a discount or a gift in exchange for a customer review, or a “mystery shopper” or the like, where a consumer is compensated (either by a third-party or the company itself) to shop a company who then submits a customer review.</li>
<li>Consumers with a bona fide business experience may file either a BBB customer review or a BBB complaint, but not both.</li>
</ul>

 * Only the original consumer who had a marketplace interaction with a business, can file a BBB review.  Money need not have changed hands. The only exception is for incapacitated consumers who are unable to file a BBB customer review themselves.
 * BBB does not accept incentivized customer reviews. This includes, but is not limited to, situations where a consumer may receive a discount or a gift in exchange for a customer review, or a “mystery shopper” or the like, where a consumer is compensated (either by a third-party or the company itself) to shop a company who then submits a customer review.
 * Consumers with a bona fide business experience may file either a BBB customer review or a BBB complaint, but not both.

Who can file a BBB Review?

What if I want to make a change or edit my original Customer Review?

How can I remove or retract my Customer Review?

How can I write a Customer Review for a business?

How can I write a review of a business?

Why was my Customer Review Not Posted?

How do I submit a review?

Can I submit an anonymous review?

Can I file both a complaint and review about the same issue?

Do Reviews have an impact on a business's letter grade rating with BBB?

What are BBB Customer Reviews?

Customer Reviews for Customers