It’s possible that your payment and the invoice crossed in the mail. If you want to verify that BBB has received your payment, please contact your Account Rep or you can contact BBB at 508-652-4888. 
<a href="https://www.bbb.org/local/0021/meet-customer-care-team" target="_blank">Meet the BBB Customer Care Team</a>
<a href="https://www.bbb.org/local/0021/meet-customer-care-team" target="_blank">If you do not know your Account Rep, you can find out here.</a>

It’s possible that your payment and the invoice crossed in the mail. If you want to verify that BBB has received your payment, please contact your Account Rep or you can contact BBB at 508-652-4888. 
Meet the BBB Customer Care Team
If you do not know your Account Rep, you can find out here.

Why did I receive a past due invoice, I sent payment/paid online?

Will my Member Accreditation automatically renew each year and will I get a notified?

What can I do with Billing in my Online BBB Account?

What forms of payment do you accept for dues payment?

Is there a late fee if my payment declined on the normally scheduled payment due date?

Can I pay online? If so, where do I do it?

Can I have my automatic payment method removed and send the remaining balance in full by check?

Can I send a check each month for payment?

Can I change the date that my payment method is being charged each month? 

I want to cancel my BBB Membership Accreditation

Member Billing