<p>Businesses are encouraged to contact BBB so that our information can be updated to ensure that all communications, including complaint notifications, reach the business. Complaints closed without a response can be reopened if the business would like to respond.  Just contact BBB at <a href="mailto:complaints@boston.bbb.org" target="_blank">complaints@boston.bbb.org</a>.</p>


Businesses are encouraged to contact BBB so that our information can be updated to ensure that all communications, including complaint notifications, reach the business. Complaints closed without a response can be reopened if the business would like to respond.  Just contact BBB at complaints@boston.bbb.org.

I (the business) have a complaint closed as No Response, but I never received it. What can I do?

I disagree with the customer’s version of the complaint and want it removed.

How do I file a complaint with the BBB on a business?

What tone should I convey in my business response?

How does the complaint process work (for business)?

The customer included personal information in their complaint. I want to respond but I am concerned.

BBB is only here to help customers and doesn't care about businesses, or my side of the story.

I've already responded to this complaint; why does the customer keep adding comments?

I’m a BBB Accredited Business. Isn’t BBB supposed to protect me so I don’t receive complaints?

What is the complaint process and how does being Accredited help me in that regard?

How is a complaint closed?

The person who filed the complaint doesn't want to pay their bill.

Why should I care about one customer who complained to BBB? All my other customers are happy.

I am not associated with the BBB; why are you taking and posting complaints on my business?

How can I (the business) respond to a complaint?

Do I have to respond to a complaint?

I submitted pictures as part of my response to the complaint, but I don't see them online. Why not?

The customer asked for a refund, which I am willing to provide. Where do I send it?

What is a BBB Complaint?

Are there any complaints BBB cannot accept from a Customer?

The customer has already filed a complaint with a Government Agency. Why should I respond to BBB? 

The person who filed a complaint isn't my customer. What can I do?

Will a complaint affect my BBB Letter Grade Rating?

Can BBB mandate a resolution to a complaint from my business?

Complaints for Business