Help CenterComplaints for Business
All articles (24)I disagree with the customer’s version of the complaint and want it removed.How do I file a complaint with the BBB on a business?What tone should I convey in my business response?How does the complaint process work (for business)?The customer included personal information in their complaint. I want to respond but I am concerned.BBB is only here to help customers and doesn't care about businesses, or my side of the story.I've already responded to this complaint; why does the customer keep adding comments?I’m a BBB Accredited Business. Isn’t BBB supposed to protect me so I don’t receive complaints?What is the complaint process and how does being Accredited help me in that regard?I (the business) have a complaint closed as No Response, but I never received it. What can I do?How is a complaint closed?The person who filed the complaint doesn't want to pay their bill.Why should I care about one customer who complained to BBB? All my other customers are happy.I am not associated with the BBB; why are you taking and posting complaints on my business?How can I (the business) respond to a complaint?Do I have to respond to a complaint?I submitted pictures as part of my response to the complaint, but I don't see them online. Why not?The customer asked for a refund, which I am willing to provide. Where do I send it?What is a BBB Complaint?Are there any complaints BBB cannot accept from a Customer?The customer has already filed a complaint with a Government Agency. Why should I respond to BBB? The person who filed a complaint isn't my customer. What can I do?Will a complaint affect my BBB Letter Grade Rating?Can BBB mandate a resolution to a complaint from my business?