The customer has already filed a complaint with a Government Agency. Why should I respond to BBB?

BBB is not a Goverement Agency. BBB is a separate agency from the Attorney General, or any licensing board, etc.  While BBB will use other agencies as a resource for information, BBB reports on its own information including complaints.  If a business does not respond to a complaint filed with BBB within 30 days, it will be closed as No Response. If the complaint a customer has filed with another agency is the same as the complaint filed with BBB, businesses are welcome to provide BBB with the same response as another agency, if appropriate.