<p>BBB may ask a business to respond to a customer’s comments if they have rejected the business’ initial response, and have new information to introduce.  If there is additional information the business should address, BBB will ask the business to review and respond again.</p>


BBB may ask a business to respond to a customer’s comments if they have rejected the business’ initial response, and have new information to introduce.  If there is additional information the business should address, BBB will ask the business to review and respond again.

I've already responded to this complaint; why does the customer keep adding comments?

I disagree with the customer’s version of the complaint and want it removed.

How do I file a complaint with the BBB on a business?

What tone should I convey in my business response?

How does the complaint process work (for business)?

The customer included personal information in their complaint. I want to respond but I am concerned.

BBB is only here to help customers and doesn't care about businesses, or my side of the story.

I’m a BBB Accredited Business. Isn’t BBB supposed to protect me so I don’t receive complaints?

What is the complaint process and how does being Accredited help me in that regard?

I (the business) have a complaint closed as No Response, but I never received it. What can I do?

How is a complaint closed?

The person who filed the complaint doesn't want to pay their bill.

Why should I care about one customer who complained to BBB? All my other customers are happy.

I am not associated with the BBB; why are you taking and posting complaints on my business?

How can I (the business) respond to a complaint?

Do I have to respond to a complaint?

I submitted pictures as part of my response to the complaint, but I don't see them online. Why not?

The customer asked for a refund, which I am willing to provide. Where do I send it?

What is a BBB Complaint?

Are there any complaints BBB cannot accept from a Customer?

The customer has already filed a complaint with a Government Agency. Why should I respond to BBB? 

The person who filed a complaint isn't my customer. What can I do?

Will a complaint affect my BBB Letter Grade Rating?

Can BBB mandate a resolution to a complaint from my business?

Complaints for Business