The person who filed a complaint isn't my customer. What can I do?

Any time a business receives a complaint from someone who isn’t their customer, BBB would like to know.  BBB may have the wrong contact information for the business, and BBB does not accept third party complaints.  It’s also important to remember that BBB complaints can be filed by someone who has had a marketplace interaction with the business, and money does not necessarily have to have exchanged hands.